Who we are
The Privacy Policy below explains how the team at Sapphire Blaze Limited use your personal information and how we work to protect your privacy.
Our registered address is:
Sapphire Blaze Limited
1 Warner House Harrovian Business Village, Bessborough Road, Harrow, United Kingdom, HA1 3EX
Our Website address is:
Sapphire Blaze Limited
For the purposes of the Data Protection Act 2018, and the EU General Data Protection Regulation we are a ‘Data Controller’. This means that we are responsible for your personal information that is provided by you to us. Additionally, we also control the processing of this information.
This policy is effective 18/02/21 and may change periodically so we strongly encourage you to periodically check this page.
Collection and use of Personal Information:
Collection of Information
We may collect personal information from you in the following ways:
When you visit our website: We may gather general information when you visit our website. This may include the pages you visited and comments you made on our website or blog. We also employ the use of cookies (Please see detailed Cookie Policy here: https://sapphireblaze.co.uk/cookie-policy-uk/ )
We may use the information gathered to personalize your experience when visiting our website. However, wherever possible we use anonymous information which does not identify you or other visitors to our website.
Publicly Available Information: We may gather information about you from social media and other publicly available sources of information.
Via direct or indirect interaction: This can be when you email us, call us, write to us, meet us in person, or use our contact form to contact us for the purposes of employment, expressing an interest in the services we provide or provide us with your personal information. It can also include contacting us on social media platforms. Additionally, from time to time our suppliers or partners may provide us with potential sales leads that may include your personal information.
What personal information we collect:
We collect information such as your name, phone number, email address, date of birth, and postal address. We may also collect information you post on social media and any information you may provide us while interacting with us.
Lawful basis for processing your information
We will primarily process your data to provide services to you and meet our contractual obligations. We will also process your information as there is a lawful legitimate interest for us to do so, such as helping us achieve our objectives. An example of this is when we carry out surveys and do research to improve services and delivery.
How we use your information:
We use the information we collect to provide you with service and/ or products you have requested. Additionally, we may use this information to assist you when you require and update you with regards to our service status. We also use the information to keep a record of our relationship with you and for marketing purposes. When contacting you for marketing purposes we will only do so if you have agreed for us to contact you or if we have a lawful legitimate interest in contacting you about a product or service you may be interested in. You may opt out of marketing by emailing [email protected] or clicking the link on any marketing email we have sent you.
How we share your Information:
Within our company, our staff use the personal information we have about you to provide you with services and support.
We do not share or sell any information about you to any third party or organization for the purposes of marketing. We may share your information with trusted partners so that they can provide you with services on our behalf or work with us to do so. We ensure these partners are securing your information in accordance with the Data Protection Laws.
Where we are required to do so by law, we may disclose your information in response to a valid request from a qualified authority. Additionally we may also disclose your information in order to enforce our contracts and agreements.
Safeguards in place to protect your data:
We have deployed electronic and physical measures as well as internal company processes to protect any information we have on you, off-line or online.
We do our best to protect your information. However, please note that we cannot guarantee the security of data transmitted via our website contact forms, etc due to the nature of the internet. Our website also utilizes third party plugins and links to other sites that may collect personally identifiable information about our visitors. Please note that we are not responsible for the privacy practices and content of these sites and plugin providers and this statement does not cover how they collect, store and process data.
How long we hold your personal information for:
We keep your personal data for only as long as reasonably required by us. In most cases this will be until we complete any contracts we have with you.
Your rights under the law:
The law entitles you to various rights as listed below:
If you would like to make a complaint or exercise the rights below, please email us on [email protected].
- The right to be informed – You have the right to be informed about the collection and use of your personal data.
- The right of access – You have a right to request a copy of your personal data and supplementary information that we hold on you.
- The right to rectification – You have the right to ask us to rectify any inaccurate or incomplete information about you.
- The right to erasure – You have the right to ask us to delete your personal information.
- The right to restrict processing – You have the right to request the restriction or suppression of your personal data. Please note that this is not an absolute right and only applies in certain circumstances
- The right to data portability– You have the right to ask us to provide you or a third party with some of the personal information we have about you in a easily transferrable commonly used electronic format.
- The right to object – You have the right to object to us processing your personal information in certain circumstances. In the case of direct marketing, you have an absolute right to ask us to stop using your data for direct marketing.
- Rights in relation to automated decision making and profiling – We do not carry out automated decision making. However, you have the right not to be subjected to automated decision making and profiling unless:
- It is necessary for the entry into or performance of a contract between us.
- It is authorized by law.
- You have given your explicit consent.
You can also file a complaint with the Information Commissioner’s Office (ICO) by visiting https://ico.org.uk/make-a-complaint/handling/ or by writing a letter to:
Information Commissioner’s Office,
Wycliffe House,
Water Lane,
Wilmslow,
Cheshire,
SK9 5AF
Monitoring
Your emails, messages and phone calls with our company may be recorded/ monitored in order to improve performance and for compliance purposes.
For further information on this policy please contact us on: [email protected]